FAQ

Sizing & Fit:

How can I make sure that I am choosing my correct fit?

  • Truth Alone Clothing is size appropriate; since we have elected to minimize industrial processing, we have built our product a tiny bit larger & longer to allow for home laundering shrinkage—it is still size appropriate out of the box.
  • If you are between sizes, our wear-testers have observed that by sizing up to the next size, they have a perfect fit.
  • You can also use the “Size Chart” within the product page bullet points that will provide key size measurement references.
  • It is important to follow the care label instructions, as this will both minimize energy consumption in home laundering, as well as it will ensure that your garment breaks-in to be your favorite shirt.

Contact:

How can I contact Truth Alone-Clothing?

 Turn Time on Answering Questions:

How long should I expect to wait to receive a written response from Truth Alone Clothing to my communication?

  • We intend to answer all communications within 1-2 business days after receipt.

 Additional Questions:

What should I do if I don't find the answer in this list of questions?

 Forms of Payments:

What forms of payment does Truth Alone accept?

  • Truth Alone Clothing accepts all major Credit Cards and Apple Pay as forms of payment.

Shipping:

See Shipping

     Returns:

    See Returns and Exchanges

       Timing:

      How long does the return process take?

      • It takes approximately 4-7 business days to process your return from the time we receive it. For more information please see our Returns & Exchanges page.

      How to Make a Return:

      See Returns and Exchanges.

       

         Exchanges:

        Do you accept free exchanges?

        • Yes, Truth Alone Clothing accepts free exchanges.

         See Returns and Exchanges

         

           Garments Lost in Transit:

          What happens if a garment is lost in transit?

          • We are truly sorry if this happens, we will support our customers to help work with the courier service to understand what went wrong.

           Discounts:

          Do you offer discounts?

          • Yes, we do.
          • At Truth Alone Clothing, our customer is first, and we like to reward their loyalty and participation.
          • There are promotions associated with signing up the first time, as well as following the QR code, in addition to our Referral Program and stay connected for learning about other promotions.

           Loyalty/Incentive program:

          How does your Incentive program work?

          • At this time, we have the following program in place:
          • Facebook:
          1. Like our page in Facebook.
          2. Post a picture wearing your Truth Alone garment with hashtag #ilovetruthaloneclothing and share it in your personal timeline.
          3. Email us at YourTruth@truthalone-clothing.com  with a screen-shoot showing that you shared your picture.
          4. Truth Alone Clothing will email you a 10% discount code.

          Gift Cards:

          Do you sell Gift Cards?

          • We offer virtual gift cards that can be purchased in the amount of your choice and can be used on-line.
          • You can purchase a Gift Card from the Main Menu.

           Social Media:

          How can I find you in social media?

           Account:

          How do I create my Truth Alone Clothing account?

          • Creating your Truth Alone Clothing account can be completed in a few easy steps:
          1. Click on the Register icon in the right upper corner next to Login.
          2. Type your first name, last name, email address and create a password, then click on the "Create" button to complete the process.
          3. Congratulations! Your Truth Alone Clothing Account has been created. You can now make purchases.

           Check Out Process:

          How does the Truth Alone Clothing checkout process work?

          • Checking out with Truth Alone Clothing is easy using the following steps:
          1. Select the product you want to purchase and add it to your cart.
          2. Click on the cart logo on the right upper corner of the web.
          3. A checkout panel will be displayed on the right.
          4. Click on the "checkout" button.
          5. Enter your shipping address.
          6. Select the shipping mode.
          7. Select your payment method.
          8. Enter your billing address if different than shipping address.
          9. Click on complete order.