FAQ

Sizing & Fit:

How can I make sure that I am choosing my correct fit?

  • Truth Alone Clothing is Size appropriate; since we have elected to minimize industrial processing, we have built our product a tiny bit larger & longer to allow for home laundering shrinkage—it is still size appropriate out of the box.
  • If you are between sizes, our wear-testers have observed that by sizing up to the next size, they have a perfect fit.
  • You can also use the “Size Guide” button at the Product Image, within the product, page that will provide an overlay image for key size measurement reference.
  • It is important to follow the care label instructions, as this will both minimize energy consumption in home laundering, as well as it will ensure that your garment breaks-in to be your favorite shirt.

Contact:

How can I contact Truth Alone-Clothing?

 Turn Time on Answering Questions:

How long should I expect to wait to receive a written response from Truth Alone Clothing to my communication?

  • We intend to answer all communications within 1-2 business days after receipt.

 Additional Questions:

What should I do if I don't find the answer in this list of questions?

 Forms of Payments:

What forms of payment does Truth Alone accept?

  • Truth Alone Clothing accepts all major Credit Cards and Apple Pay as forms of payment.

Shipping Cost:

How much does domestic shipping cost?

  • Shipping cost is $5 to all US and their territories.

 Free Shipping:

Does Truth Alone offer free shipping?

  • Yes, Truth Alone Clothing offers free shipping for orders above $75.
    Noteworthy: Should any item in a free shipment offer to the consumer be returned and lower the original purchase below $75 (i.e returning 1 of 3 purchased items), the original value of shipping the three items for free will be deducted from the refund credit.

Expedited Shipments:

Do you make expedited shipments?

  • Yes, Truth Alone Clothing can ship your order faster. Just select this option during checkout process.

 Shipping to PO boxes:

Does Truth Alone ship to PO boxes?

  • Sorry, No, we cannot ship to PO boxes.

 Tracking:

How can I track my shipment?

  • You will receive an automatic notification about the status of your order. If you haven’t received your order within 7 business days of the supposed delivery date indicated on your tracking order, please notify us at YourTruth@truthalone-clothing.com

International Shipping:

Does Truth Alone ship internationally?

  • Yes, Truth Alone Clothing does offer International shipping under the following guidelines:
  • For shipments to Canada, we offer a $15 flat rate (does not include duty & taxes). Unfortunately, we cannot offer free shipping to Canada at this time.
  • For shipments to all other countries outside the USA , rates will be calculated at the checkout process (does not include duty & taxes).

Same Day Shipping:

Does Truth Alone offer same day shipping?

  • Orders place before 12:30 pm EST will qualify for same day shipping. Orders placed after 12:30 pm EST will be processed the following business day.

 Returns:

Do you accept free returns?

  • Truth Alone Clothing cannot offer free returns at present nor assume return shipping cost. It was important to the brand to lead with the true cost rather than inflating costs to cover other services like free returns.
  • What we offer instead is to issue a full refund of product for orders returned within 30 days of purchase. Garments must be unworn, unwashed, undamaged, and in their original packaging (including all tags and labels).
  • Selected promotions may state final sale on our website and/or in our advertising. Final sale items cannot be returned or exchanged

 Timing:

How long does the return process take?

  • It takes approximately 4-7 business days to process your return from the time we receive it. For more information please see our Returns & Exchanges page.

How to Make a Return:

How do I process a return?

To process your return request, please follow the following steps:

  1. Write us at YourTruth@truthalone-clothing.com  You must include your order number and UPC code of product you want to return (you can find UPC code in internal label next to care label in the inside of your garment).
  2. Our Consumer Advocate at “YourTruth” will send you a form to be completed.
  3. Send us the completed form back to YourTruth@truthalone-clothing.com (Truth Alone Clothing is not liable for exchanges or returns sent without a return form.)
  4. Send the garment(s) back to the following address with the return number provided by our “YourTruth” team (Truth Alone Clothing does Not cover Shipping costs):
Truth Alone Clothing LLC/Return
c/o Kelly Global Logistics
9901 NW 106th St.Suite 18
Miami FL 33178
  1. Please make a note of the tracking number from your shipping label and keep it for your records. We are not liable for returned packages without the tracking number should the shipment get lost in transit.
  2. We will review your form and garment once received.
  3. Once this review is complete, we will email you when your refund is approved.
  4. The Process to return a garment is the same for both domestic and international purchases.

 Exchanges:

Do you accept free exchanges?

  • Yes, Truth Alone Clothing accepts free exchanges.

 To process your exchange request, please follow the following steps:

  1. Write us at YourTruth@truthalone-clothing.com
  2. You must include your order number and UPC code of product you want to exchange (you can find UPC code in internal label next to care label in the inside of your garment)
  3. In addition, you must include the style#, color and size you want in exchange.
  4. Our Consumer Advocate at “YourTruth” will send you a form to be completed.
  5. Send the completed form to YourTruth@truthalone-clothing.com Truth Alone Clothing is not liable for exchanges or returns sent without a return form.
  6. Send the garment(s) back to the following address with the Shipping label that our “YourTruth” team will send you. Garments must be sent to the following address:
Truth Alone Clothing LLC/Return
c/o Kelly Global Logistics
9901 NW 106th St.Suite 18
Miami FL 33178
  1. Please make a note of the tracking number from your shipping label and keep it for your records. We are not liable for returned packages without the tracking number should the shipment get lost in transit.
  2. We will review your form and garment once received.
  3. Once this review is complete, we will email you the tracking number of the new garment we are shipping to you.
  4. Selected promotions may state final sale on our website and/or in our advertising. Final sale items cannot be returned or exchanged.
  5. At present, we can only offer free exchanges for domestic purchases. International exchanges will be treated as international returns.

 Garments Lost in Transit:

What happens if a garment is lost in transit?

  • We are truly sorry if this happens, we will support our customers to help work with the courier service to understand what went wrong.

 Discounts:

Do you offer discounts?

  • Yes, we do.
  • At Truth Alone Clothing, our customer is first, and we like to reward their loyalty and participation.
  • There are promotions associated with Signing up the First Time, as well as following the QR Code, in addition to our Referral Program and stay connected for learning about other promotions.

 Loyalty/Incentive program:

How does your Incentive program work?

  • At this time, we have the following program in place:
  • Facebook:
  1. Like our page in Facebook.
  2. Post a picture wearing your Truth Alone garment with hashtag #ilovetruthaloneclothing and share it in your personal timeline.
  3. Email us at YourTruth@truthalone-clothing.com  with a screen-shoot showing that you shared your picture.
  4. Truth Alone Clothing will email you a 10% discount code.

Gift Cards:

Do you sell Gift Cards?

  • We offer virtual gift cards that can be purchased in the amount of your choice and can be used on-line.
  • You can purchase a Gift Card from the Main Menu.

 Social Media:

How can I find you in social media?

 Account:

How do I create my Truth Alone Clothing account?

  • Creating your Truth Alone Clothing account can be completed in a few easy steps:
  1. Click on the man in the right upper corner of the web.
  2. Click on "Create account" below "Sign in" button.
  3. Type your first name, last name, email address and password and then click on "Create" button to complete the process.
  4. Congratulations! Your Truth Alone Clothing Account has been created. You can now make purchases.

 Check Out Process:

How does the Truth Alone Clothing checkout process work?

  • Checking out with Truth Alone Clothing is pretty easy using the following steps:
  1. Select the product you want to purchase and add it to your cart.
  2. Click on the cart logo on the right upper corner of the web.
  3. A checkout panel will be displayed on the right.
  4. Click on the "checkout" button.
  5. Enter your shipping address.
  6. Select the shipping mode.
  7. Select your payment method.
  8. Enter your billing address if different than shipping address.
  9. Click on complete order.